The first UK MSP built AI-first. Our AI resolves most day-to-day IT issues in seconds — 24/7, no queue, no hold music. Real UK engineers handle the hard 20%. You get enterprise-grade support, self-healing infrastructure and managed security for a fixed price per seat — and it mostly runs itself.
Six systems, one flat per-seat fee. The AI runs the front line and the night shift; our engineers own the judgement calls. Run the lot, or start with the desk and grow.
First-line support that never sleeps or queues
Most tickets solved before a human sees them. Password resets, access requests, "my email's broken", app installs, how-tos — handled in seconds, 24/7, in plain English. Anything it can't safely resolve gets escalated to a UK engineer with the full diagnosis already attached.
Fixes problems before you feel them
An AI agent on every device, watching 24/7. Disk filling up, a service crashing, a failed backup, a patch overdue — it detects and auto-remediates before it becomes your problem. The reactive break-fix cycle just… stops. You find out from the report, not the outage.
Enterprise security without the enterprise price
A 24/7 security operations centre, driven by AI. Threat detection, endpoint protection, phishing quarantine, dodgy-login alerts — the kind of cover that used to cost a mid-market budget. Cyber Essentials–ready, so you win the contracts that require it.
Every laptop current, every starter ready day one
Updates, policies and inventory on autopilot. Patches roll out automatically. Your asset list stays live without a spreadsheet. New starter? Provisioned in minutes. Leaver? Access revoked instantly. Onboarding and offboarding stop being a scary day-long job.
Email, identity and files — locked down and backed up
Your Microsoft 365 or Google Workspace, properly managed. Identity and MFA enforced, email security tuned, mailboxes and files backed up (yes — M365 needs its own backup). The AI even flags licences you're paying for and nobody uses. Waste out, security in.
A monthly IT brief that actually means something
An IT director's view without the six-figure salary. Every month, an AI-written health brief: what's fixed, what's at risk, where you're overspending, what to do next — then a real engineer talks you through it. Strategy, not just break-fix.
A traditional MSP scales by hiring more people to sit in a ticket queue. We scale with AI on the front line — so support is faster, always-on, and cheaper per seat, while our engineers spend their time on the problems that genuinely need a brain.
The AI doesn't replace the engineer — it removes the queue. You get a human faster because the machine already cleared the noise.
Per user, per month. Everything included — no per-device maths, no "that's a project" surprise bills. 30-day rolling. No three-year lock-in.
Not sure how many seats or which tier? Book the free audit — we'll size it and quote it flat.
No six-week migration horror story. We deploy quietly in the background, the AI learns your environment, and one day you realise you've stopped thinking about IT.
A free IT health & security audit. We map your devices, users, licences and risks, and hand you the report — yours to keep even if you walk away.
We deploy agents, wire up your tools, set policies and migrate support in the background. The AI learns your setup. No downtime, no big-bang cutover.
AI handles the front line and monitoring 24/7; engineers take the hard escalations. Your team just messages "help" and gets an answer. You stop thinking about IT.
An AI health report plus a real strategy check-in: what got fixed, what's at risk, what's next. Change tier, add seats, or leave — 30-day rolling, always.
Illustrative of the outcome we build toward. Client names withheld — IT and security aren't things people love to advertise.
Our old IT company took half a day to answer a password reset. Now the AI does it in seconds and I only ever hear from a human when it's something serious. Cheaper, too.
We can't have downtime during clinic hours. Since switching, things get fixed before we even notice — a server filled up overnight and it just… sorted itself. The monthly security report won us a new contract.
Onboarding a new solicitor used to be a full day of setup. Now it's minutes and they're ready before their first coffee. The fixed per-seat price means finance finally stopped chasing surprise IT invoices.
Anything not covered, email hi@brickweb.studio — a human replies within a business day.
Start with the free IT & security audit. We'll map your setup, flag the risks, and show you exactly what AI-first support would cost per seat. No obligation, and the report's yours to keep.
AI-first managed IT for UK businesses. The machine does the boring bit; humans do the bit that matters.